Contact Us

We are here to assist you with any questions regarding your order or our products. For the most efficient service, just click the chat icon in the bottom right corner of your screen to start a conversation with our team.

🕒 Support Hours

Our team is available to assist you during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM EST

Saturday – Sunday: Closed

Holidays: Closed

Response Time: We aim to respond to all inquiries within 1–2 business days. Please note that sending multiple emails will not expedite a response, as we handle inquiries in the order they are received.

📝 Common Inquiries

Before reaching out, you may find an immediate answer in our store policies:

Order Status: Check your email for a tracking number (sent 2–5 business days after your order date).

Changes/Cancellations: We allow a 1-hour window after purchase for any changes to personalization or address.

Damaged Items: If your item arrived damaged, please email us within 48 hours of delivery with photos of the product and the exterior packaging.