About Lark & Moss
Your home tells your story. We help you tell it beautifully.
At Lark and Moss, we believe the most meaningful spaces are the ones that reflect the people who live in them — the names, the dates, the moments that matter most displayed with intention and care.
We design and curate a collection of personalized home goods and gifts for people who understand that the right piece in the right space changes everything. Every item is made to order, crafted with purpose, and designed to feel like it was made specifically for you — because it was.
Whether you're marking a milestone, moving into a new home, celebrating a wedding, needing the perfect gift, or simply elevating your everyday space, Lark and Moss offers pieces that carry meaning long after the moment has passed. Our customers don't just decorate their homes — they personalize them.
What sets us apart is the belief that quality and sentimentality aren't mutually exclusive. The materials we select are chosen to stand the test of time. The designs are refined, never generic. And the personalization is precise, because the details are what make something truly yours.
Every piece in our collection is designed to be lived with, gifted with pride, and remembered for years to come.
This is your home. Make it yours.
Returns and Exchanges
What is your return, exchange and refund policy?
Return and Refund Policy
1. Personalized and Custom Items
Due to the custom and personalized nature of our products, all sales are final. Each item is handcrafted to your unique specifications; therefore, we do not accept returns, exchanges, or cancellations once an order has entered production.
2. Eligibility for Replacement
We stand behind the quality of our work. While we do not offer returns for a change of heart, we will provide a one-time replacement if your order meets any of the following criteria:
- Manufacturing Defect: The item arrived with a functional or structural flaw.
- Production Error: We made a mistake in the personalization (e.g., a spelling error that does not match the text you provided at checkout).
- Shipping Damage: The item was damaged during transit.
3. Reporting Damage or Defects
To be eligible for a replacement, you must contact us within 48 hours of delivery. Please follow these steps:
- Start a Chat: Click the support bubble at the bottom right of your screen.
- Provide Details: Select "Returns & Refunds" in the chat menu and include your Order Number so we can pull up your details immediately.
- Photos: Attach clear photographs of the damaged or defective item. If the item was damaged during shipping, you must also include a photo of the original packaging (box and labels).
- Review: Our team will review the documentation and notify you of the status of your replacement within 2 business days.
4. Refund Exceptions
Refunds are only issued at our discretion in the event that a replacement item cannot be produced or is out of stock. In such cases, the refund will be applied to your original method of payment. Please allow 5–10 business days for the credit to appear on your statement.
5. Non-Returnable Scenarios
We cannot offer replacements or refunds for the following:
- Customer Spelling Errors: Please double-check all names, dates, and text before checkout. We produce exactly what you provide.
- Natural Variations: Natural wood grain, knots, and slight color variations in fabric or metal are inherent to handcrafted goods and are not considered defects.
- Incorrect Shipping Address: We are not responsible for orders delivered to an incorrect address provided by the customer.
What if something I ordered is defective or damaged?
Reporting Damage or Defects
To be eligible for a replacement, you must contact us within 48 hours of delivery. Please follow these steps:
- Start a Chat: Click the support bubble at the bottom right of your screen.
- Provide Details: Select "Returns & Refunds" in the chat menu and include your Order Number so we can pull up your details immediately.
- Photos: Attach clear photographs of the damaged or defective item. If the item was damaged during shipping, you must also include a photo of the original packaging (box and labels).
- Review: Our team will review the documentation and notify you of the status of your replacement within 2 business days.
What if I received the wrong item?
If you received the wrong item, please contact us within 10 days of receiving the item using the chat button at the bottom right corner of the page. Be sure to include your order number and a photo of the item you received by mistake so we can take care of it right away.
We’re happy to offer you either a replacement or a full refund, whichever you prefer.
What if I ordered the wrong item by mistake?
Since all of our items are custom-made to order, we do not accept returns or exchanges for ordering the wrong item. Once an order enters production, it cannot be changed or canceled.
If you realize the mistake immediately, please:
Start a Live Chat: Click the support bubble at the bottom right of your screen.
Provide Details: Include your Order Number so we can pull up your details immediately. If your order has not yet entered production, we will do our best to help you correct it.
Where is my refund?
In most cases, refunds are processed within 5–10 business days and will be returned to the original payment method you used at checkout.
If it’s been more than 10 business days and you haven’t seen your refund yet, please reach out to us using the chat button at the bottom right corner of the page—we’ll be happy to look into it and make sure everything gets sorted out!
Orders and Shipping
I Made A Spelling Mistake When I Placed My Order, What Do I Do?
Since our products are personalized, we cannot offer replacements or refunds for customer spelling errors.
We recommend double-checking all text before completing your purchase, as we produce exactly what is provided at checkout.
If you catch the mistake immediately, please:
Start a Chat: Click the support bubble at the bottom right of your screen.
Provide Details: Include your Order Number so we can pull up your details immediately. to see if your order has entered production yet.
How do I use my coupon code?
To use your discount code, just enter it in the “Discount code” field at checkout and click “Apply.” Your total will update automatically with the discount.
Make sure to enter the code exactly as it appears—discounts can’t be added after the order is placed.
What payment methods do you accept?
We accept a wide range of secure and convenient payment options, including Apple Pay, Google Pay, Shop Pay, PayPal, and all major credit cards: Visa, Mastercard, American Express, Discover, and Diners Club. Choose whatever works best for you at checkout!
What shipping methods are available?
Right now, we use standard shipping through USPS and UPS. Once your order has been printed, it usually ships out within 2–5 business days.
We’re working on adding express shipping options in the future—so stay tuned for updates!
Where do the items on your website ship from?
We partner with a network of trusted print facilities across the United States. Your order will be printed and shipped from the location closest to you whenever possible —this helps keep shipping times fast and shipping costs low!
How much is shipping?
Shipping costs vary depending on the weight of the items in your order and your shipping location and other options. We don’t add any extra fees—we simply charge the actual shipping rate calculated at checkout.
Can I modify or cancel my order?
Because our products are handcrafted to your unique specifications, all sales are final. Orders cannot be modified or canceled once they have entered production.
If you need to make a change, please:
Start a Chat: Click the support bubble at the bottom right of your screen.
Provide Details: Include your Order Number so we can pull up your details immediately. While we cannot guarantee changes, we will do our best to assist you if production has not yet begun.
When will payment be taken for my order?
You’ll be charged immediately after you complete your order at checkout. Since all of our items are made to order, this helps us get started on processing and printing your items right away!
Why am I being charged taxes at checkout?
We collect sales tax based on the laws and regulations of your shipping address. Many states (and countries) require us to charge tax on online purchases. The exact amount will be calculated at checkout, and we always do our best to keep it as accurate and transparent as possible!
Will I be alerted once my order prints and ships?
Yes! You’ll receive a shipping confirmation email from us as soon as your order ships from our third-party fulfiller. If your order is being shipped from more than one location, you’ll get a separate email for each shipment.
If you have any questions or run into any issues, feel free to contact us using the chat button at the bottom right corner of the page—we’re always happy to help!
Where is my order?
Once your order ships, we’ll send you an email with a tracking number so you can follow its journey right to your door!
If you don’t see the email, be sure to check your spam or promotions folder—and if you still can't find it, feel free to reach out to us using the chat button at the bottom right corner of the page and we’ll be happy to help.
What if I only received part of my order?
Some items in your order may ship separately, even if you ordered them all at once. Be sure to check your shipping confirmation emails for details on each shipment.
If you think something is missing or haven’t received part of your order after a reasonable time, please reach out to us using the chat button at the bottom right corner of the page and we’ll help sort it out!
Products and Sizing
What size wall art do I need?
What size wall art do I need?
Choosing the perfect size is key to making your space look its best! Here is our simple two-step guide to getting it right:
- Step 1: Measure and Mockup
Check the Material and Size options in the product menu. Since product photos often feature our larger sizes, we recommend taking precise measurements of your wall. Use blue painter's tape to mark the dimensions directly on your space. Step back to see how the scale feels in the room before deciding. - Step 2: Order Responsibly
Once you’ve found the perfect fit, select that size from the dropdown menu and place your order. Please double-check your selection, as we cannot identify ordering mistakes once a piece is in progress, and no changes can be made after production begins.
Pro Tip: For layout inspiration or help visualizing a collection of pieces, check out gallery wall templates on Pinterest!
How do I care for and clean my items?
Product Variance and Care Guide
1. Natural Material Variations
Because we work with natural and handcrafted materials, minor variations are an inherent part of the product’s character. By purchasing from our shop, you acknowledge and accept the following:
- Wood Products (Charcuterie Boards): Wood is a living material. Each board will feature unique grain patterns, knots, and color tones. No two boards are identical. These natural characteristics are not considered defects and do not qualify for replacement or refund.
- Textile Products (Blankets): Due to the high-heat sublimation process used to print our blankets, slight variations in color vibrancy may occur. Furthermore, colors may appear differently on a physical product than they do on a backlit digital screen.
- Metal & Canvas Art: Our signs and canvases are finished by hand. Minor textures, slight variations in the "brushed" metal look, or the specific weave of a canvas are parts of the artistic process.
2. Product Care Instructions
To ensure the longevity of your personalized home goods, please follow these specific care guidelines. Damage resulting from improper care is not covered under our replacement policy.
Personalized Charcuterie Boards:
- Hand Wash Only: Never submerge in water or place in a dishwasher.
- Drying: Wipe dry immediately after cleaning and allow to air dry standing up on its edge.
- Maintenance: Periodically apply a food-grade mineral oil to keep the wood hydrated and prevent cracking.
Personalized Blankets:
- Machine wash cold on a gentle cycle with like colors.
- Tumble dry on low heat or hang to dry.
- Do not iron or use bleach, as this can damage the personalized fibers.
Canvas Art and Metal Signs:
- Cleaning: Dust lightly with a soft, dry microfiber cloth. Do not use chemical cleaners or water.
- Environment: For indoor items, avoid hanging in direct sunlight or areas of extreme humidity (such as small, unventilated bathrooms) to prevent fading or warping.
- Mounting: Ensure all wall art is securely mounted to wall studs or using appropriate weight-rated anchors. We are not responsible for damage to the product or your property caused by improper hanging.
3. Sizing Accuracy
All sizes listed are approximate. Due to the hand-finished nature of our canvases and the cutting process for our metal signs, please allow for a variance of up to [e.g., 0.5 inches] in the final dimensions.