FAQ
Returns and Exchanges
What is your return policy?
We want you to be completely happy with your purchase! We have a Love It Guarantee. If something’s not quite right, we’re here to help.
We offer refunds within 30 days of receiving your item. To request a refund, just use the chat button at the bottom right corner of the page. Be sure to include your order number and the reason for your return.
We’re happy to offer you either a replacement or a full refund, whichever you prefer.
No need to send the item back—feel free to gift it to a friend or donate it instead!
What if something I ordered is defective?
If your item is defective or was damaged during shipping, please contact us within 30 days of receiving the item using the chat button at the bottom right corner of the page. Be sure to include your order number and a photo of the damage so we can take care of it right away.
We’re happy to offer you either a replacement or a full refund, whichever you prefer.
What if I received the wrong item?
If you received the wrong item, please contact us within 30 days of receiving the item using the chat button at the bottom right corner of the page. Be sure to include your order number and a photo of the item you received by mistake so we can take care of it right away.
We’re happy to offer you either a replacement or a full refund, whichever you prefer.
What if I ordered the wrong item by mistake?
Mistakes happen to the best of us! Just contact us using the chat button at the bottom right corner of the page within 30 days of receiving the order. Be sure to include your order number and a quick note about what went wrong. We’ll take it from there and get things straightened out for you in no time!
Where is my refund?
In most cases, refunds are processed within 5–10 business days and will be returned to the original payment method you used at checkout.
If it’s been more than 10 business days and you haven’t seen your refund yet, please reach out to us using the chat button at the bottom right corner of the page—we’ll be happy to look into it and make sure everything gets sorted out!
Orders and Shipping
What if I make a mistake in my order?
Since all of our products are printed on demand, your order goes into production shortly after it's placed—which means we’re unable to make changes or cancellations once it's been processed.
We know that can be frustrating, but don’t worry—if there’s an issue once you receive your item, just reach out to us using the chat button at the bottom right corner of the page and we’ll be happy to help with a refund or resolution.
How do I use my coupon code?
To use your discount code, just enter it in the “Discount code” field at checkout and click “Apply.” Your total will update automatically with the discount.
Make sure to enter the code exactly as it appears—discounts can’t be added after the order is placed.
What payment methods do you accept?
We accept a wide range of secure and convenient payment options, including Apple Pay, Google Pay, Shop Pay, PayPal, and all major credit cards: Visa, Mastercard, American Express, Discover, and Diners Club. Choose whatever works best for you at checkout!
What shipping methods are available?
Right now, we use standard shipping through USPS and UPS. Once your order has been printed, it usually ships out within 2–5 business days.
We’re working on adding express shipping options in the future—so stay tuned for updates!
Where do the items on your website ship from?
We partner with a network of trusted print facilities across the United States. Your order will be printed and shipped from the location closest to you whenever possible—this helps keep shipping times fast and costs low!
How much is shipping?
Shipping costs vary depending on the weight of the items in your order and your shipping location. We don’t add any extra fees—we simply charge the actual shipping rate calculated at checkout.
And remember, all orders over $75 ship free!
How can I qualify for free shipping?
We offer free standard shipping on all orders over $75 (before tax and after discounts). Just fill your cart, and once your total hits $75 or more, shipping’s on us—no code needed!
When will payment be taken for my order?
You’ll be charged immediately after you complete your order at checkout. Since all of our items are made to order, this helps us get started on processing and printing your items right away!
Why am I being charged taxes at checkout?
We collect sales tax based on the laws and regulations of your shipping address. Many states (and countries) require us to charge tax on online purchases. The exact amount will be calculated at checkout, and we always do our best to keep it as accurate and transparent as possible!
Will I be alerted once my order prints and ships?
Yes! You’ll receive a shipping confirmation email from us as soon as your order ships from our third-party fulfiller. If your order is being shipped from more than one location, you’ll get a separate email for each shipment.
If you have any questions or run into any issues, feel free to contact us using the chat button at the bottom right corner of the page—we’re always happy to help!
Where is my order?
Once your order ships, we’ll send you an email with a tracking number so you can follow its journey right to your door!
If you don’t see the email, be sure to check your spam or promotions folder—and if you still can't find it, feel free to reach out to us using the chat button at the bottom right corner of the page and we’ll be happy to help.
What if I only received part of my order?
Some items in your order may ship separately, even if you ordered them all at once. Be sure to check your shipping confirmation emails for details on each shipment.
If you think something is missing or haven’t received part of your order after a reasonable time, please reach out to us using the chat button at the bottom right corner of the page and we’ll help sort it out!
Products and Sizing
How do I wash my graphic printed blankets and clothing items?
To keep your products looking great, we recommend the following care:
- Turn them inside out before washing to help preserve the design
- Use cold water only and a detergent that’s free of bleach
- Tumble dry on low using normal settings
- Wash colors separately from whites, especially the first time around
Over time, you might notice a little fading on the graphic. That’s totally normal as your items get that soft, well-loved feel with repeated wear and washes!
Where can I see the measurements of each item?
Each product listing includes the dimensions, so you can check measurements and make sure it's right before you order.
Why doesn't the color of my graphic match what's on the site?
We totally get it—color can be tricky! While we do our best to show each item's color as accurately as possible on our site, the actual shade might vary a little.
These slight differences can happen due to things like fabric type, dye batches, or even the screen settings on your device.
If the color you received looks different than expected and you’re unsure about it, just contact us using the chat button at the bottom right corner of the page. We’re always happy to take a look and help out however we can!
Can I request a custom or personalized design?
Thanks for asking! While we love creativity, we don’t offer personalization or custom orders at this time. All of our designs are created by our talented in-house design team, and we focus on bringing you fun, original artwork we think you’ll love.
That said, we’re always dreaming up new ideas—so stay tuned for fresh designs coming your way!